Your first choice for Professional Limousine Services Worldwide (203) 753-5466

Let’s Talk About Your Safety When You Hire a Limo Service

When choosing a transportation service, we believe one of your first criteria should be transportation safety. Oftentimes, the following important items are almost completely overlooked when hiring a Limousine or Executive transportation Service. The customer may have already assumed the following to be true and is more focused on the event they are planning. We believe these are key topics to ensure transportation safety during your travel.

How Gateway Approaches Transportation Safety

Did you know…

  • Our Drivers are certified and licensed.
  • We perform a background check on all our drivers.
  • Our drivers are given random drug tests.
  • Our drivers are trained to be prepared for most situations that may arise during your event.
  • Our drivers are trained with a protocol to follow to insure a safe on time trip.
  • We perform regular maintenance on all our vehicles to ensure a safe trip.
  • We are licensed and insured.
  • We have a 4.9-star rating.
  • We have 24/7 dispatch to assist our drivers if problems arise.
  • We are responsible for your safe, on-time arrival. Whenever possible we will find alternate routes to get you where you need to be on time.

Below is a list of what most customers care about when hiring a meeting or event car service…In order of importance:

  1. Customer Service
  2. Price
  3. Reliability
  4. Safety (Parents concerned mostly, proms and school shuttles)
  5. Insurance
  6. How new are the cars?

As much as customer service, price, and reliability are important, we believe that safety should be the number one priority when considering a car service!

On October 6, 2018, 20 people lost their lives after a 2001 Ford Excursion Limousine crashed in New York. The SUV-limousine was ferrying 18 occupants, most of them relatives, including four sisters, when it failed to stop at a T-intersection, plunging into a parked vehicle, hitting two pedestrians, and finally landing into a ditch where a huge tree trunk now lies split in half as the last point of impact. The limousine’s occupants were on their way to a birthday celebration, one of the occupants, had just turned 30. Witnesses informed police that the vehicle was only traveling at around 60 mph at the time of the crash, but one of the occupants had sent a distress text message to her cousin complaining of the deplorable state of the vehicle just minutes before the tragic incident occurred.

Being an active member of the concierge car service community, we felt deeply concerned by the incidents of this day and our hearts go out to the victims and all their loved ones. The incident has compelled us to write this post in which we hope to assure you of the rigorous safety measures we take to safeguard your wellbeing. We understand that the tragic October 6th incident is disconcerting, and rightfully so, but here are a few reasons why you should choose us for all your ground transportation needs.

Professionally Trained Chauffeurs

Unlike Low Cost transportation services, all our chauffeurs undergo rigorous background checks and training to guarantee that you are in safe hands at all times. Before any chauffeur is given an assignment they are required to complete a defensive driving test administered by the national safety council. All our chauffeurs are properly licensed and have complied with both local and national laws and regulations qualifying them to operate our luxury vehicles. Passenger safety is our biggest priority, and this primarily shows in the quality of chauffeurs we have on our team.

This starts with the Connecticut DMV requiring all drivers to complete and FBI finger print background check, and Annual or Bi Annual D.O.T. Physical.

At Gateway, we consider ourselves transportation professionals, and take it a step further. We conduct our own criminal background check subscribe to a motor vehicle reporting service so we are informed as soon as any of our staff receives a moving violation along with annual violation check. These checks are not legally required, but we want to ensure that we are always using the best of the best to service our clients, once we make the decision to hire a candidate, we thoroughly train them, starting with ride along trips to the airport. Once a driver has mastered a job, we move them into more intricate roles. The highest trained driver is reserved for our Weddings and Proms since there is so much detail that goes along with this role.

Customer Service

In comparison to low cost car services, our personalized customer service is unmatched. Our chauffeurs are dedicated to giving you an all-round, satisfying experience throughout your duration with us. For example, if suddenly you needed to make an urgent stop along your route, our hospitable chauffeurs would be more than willing to oblige you. Or say, you left behind some of your belongings, our chauffeurs would go the extra mile to ensure that the property is dispatched and returned to you in a timely manner.

Fleet Quality

All our vehicles undergo regular and rigorous maintenance routines to guarantee that they are in exceptional operational form. Although most public car service vehicles must pass certain qualifications to be allowed on the road, there is an extra level of caution that concierge car services like ours take to ensure the highest level of safety possible. Our vehicles are routinely inspected before dispatch to ensure that every time a client steps into one of our vehicles they will be experiencing the highest level of safety standards possible.

Our vehicles are serviced for routine maintenance every 5,000 miles by an outsourced certified mechanic. In addition to our regular maintenance every spring we have a rigorous annual inspection done to ensure everything is in working order, and to correct any foreseeable deficiencies.

Gateway Limousines prides itself on providing the highest possible level of transportation service available. Your experience with Gateway Limousine will begin by working with our (203) 753-5466 reservation staff to design a trip to fit your needs. Our attention to detail will ensure that all aspects of your journey are considered in planning your transportation itinerary. We invite you to contact us for all your professional transportation needs.