Over the last 30+ years, Gateway Limousine’s core value has always been about creating the best experience for our customers. Every decision we make is based on how this will improve our customer experience and personal service.

We are committed to delivering personalized and attentive service, and we continuously seek ways to enhance the overall customer experience. Through extensive customer interviews, we make it a priority to understand you and how we can better serve you. As a result, we have made some changes that we are excited to share with you.

Embracing Innovation

1. Recently, we upgraded our reservation and dispatch software. We will soon offer bookings directly through our website.  As always, you can contact us directly to answer any of your questions.

Real Time updates on your limousine

2. Our new software allows us to send out customer care email alerts. Clients are notified 24 hours in advance, when we are enroute, and when we arrive at your destination. This is a great feature for all airport and corporate travelers and the casual client using our service for a special night out or event.

Making Contact Easier for you

3. A recent upgrade to our phone system was installed to more effectively direct you to the correct department! We look forward to speaking with you and will continue to serve you in any way possible!
4. We recently upgraded our fleet to include new 13 passenger Mercedes Sprinter Limousine and Lexus ES-350 sedans for our car service.

We chose the Lexus ES-350 sedan for several reasons.

• Five-star safety rating by the National Traffic Safety Administration.
• This vehicle offers an exceptionally quiet and smooth ride for our passengers and is known for its reliability.
• Since the domestic auto makers offer little to no choices in the luxury sedan market, we felt the Lexus would allow us to continue to offer a sedan service versus a transition to solely SUV’s.

We have also begun adding to our specialty vehicle lineup with the addition of our 2^nd Mercedes Benz Sprinter Limousine. Sprinters offer so many advantages over the stretch limousines such as increased seating and luggage capacity and the ability to enter and exit the vehicle standing rather than having to slide into or out of a limousine. The stretch limousine is becoming obsolete, so we are making plans for its replacement moving forward. To prepare for this we have also ordered two additional 25 passenger Limo buses which should be completed and delivered in First Quarter 2024.

In addition to our new updates, we cannot forget about our tried and true.

“Duty of Care” is a term which has been adopted within the greater travel industry and used to refer to the safety and well-being of an individual traveler.

Gateway Limousine sees Duty of Care as something more—something we take very seriously and a core part of how we do business. Our “Duty of Care” entails our company’s commitment to ensuring the well-being and satisfaction of our customers, potential customers, employees, and chauffeurs by consistently providing the utmost level of service.

Standards that far exceed the minimum requirements set by any law or regulatory body. Standards Gateway Limousine with 30+ years in chauffeured transportation. Standards governed by an uncompromising system of internal and external audits that assure absolute accountability for the business we operate and the customer experience we provide.

All of our chauffeurs receive extensive and continuous training, random drug tests, and background checks. Not only do we keep our drivers up to date, but we maintain all our buses and limousines. Every 6 months, all our vehicles are inspected by Connecticut’s Department of Transportation to maintain our top level of safety.

Gateway Limousine stands as the premier choice for all your transportation needs. With a steadfast commitment to creating the best experience for our customers, we prioritize exceptional customer service in every decision we make. Our dedication extends beyond mere industry standards, as we continuously seek to exceed expectations and enhance the overall customer experience. By staying up to date with the latest technologies and upgrades, such as our new reservation and dispatch software, customer care email alerts, and improved phone system, we ensure seamless communication and convenience. Choose Gateway Limousine for unparalleled service, reliability, and peace of mind.

Experience the excellence of Gateway Limousine for yourself and make us your trusted partner for all your transportation needs. Contact us today to book your next ride and discover firsthand our unwavering commitment to exceptional customer service, cutting-edge technology, and uncompromising safety standards.