Limousines have come a long way from the time when they were considered to be only for the rich and famous. Today, Connecticut limousine services can be utilized by just about anyone who wants them. This has primarily been fueled by the growth of the car service industry. In Connecticut, limo services now provide a wide variety of services and an array of different vehicles to meet your needs.

Unfortunately, not all professional car service providers are created equal. Some companies don’t value professionalism, responsiveness, integrity, and accountability as much as others. Some companies see this the private car services as a simple transaction. We believe this has had an adverse effect on how Connecticut limousine and professional transportation services are perceived. In our opinion, professionalism and accountability are critical items. Because of the idea that limousines can be used by anyone, the culture has changed. For some in our industry, it appears the long-held standards established by industry pioneers have been compromised.

This is why choosing a Connecticut limousine service is not as straight forward as it may have been a decade or two ago. Gateway Limousine representatives understand this all too well; and have therefore taken the time to list some of the most important factors to consider when choosing a concierge car service to ensure that you receive the best quality of service possible.

#1 Browse through our Fleet

There are numerous types of limousines you can choose from in our fleet. These include classic limousines, sedans, SUVs, and Limo buses. It all depends on the occasion you are hiring the limousine for or what mood you are in. When looking for a Connecticut private car service, it’s important to browse through their fleet. This is preferably done in person to ensure that they have exactly what you want. A visit to the company will show you the condition of the vehicle you are considering. Unfortunately, there have been cases of false advertising. To avoid being a victim of this and the accompanying disappointment and/or loss, we have a recommendation. Do your research and find out if your potential service provider actually has the vehicle you want. Gateway Limousine welcomes all customers to visit and view the condition of their fleet.

Check out our fleet, we just added 2 new limo buses and a new white super stretch limo.

#2 Read through References and Reviews

To form an accurate image of any company or organization, the first thing you should look into is the users reviews on their website, blog sites, and social media pages. What do previous users have to say about their experience with the organization? If your potential Connecticut limousine service provider is promising you a heavenly experience, confirm this by finding out what previous users had to say about their personal experience with that service provider. If previous clients seem to have had a lot to complain about, that is a red flag, and it may be time to consider other options in Connecticut.

Check out Gateway Limousines reviews on Wedding Wire, and the Knot and Google

Did you know… Gateway has held the Wedding wire couples choice award for 15 consecutive years and in the Knot Hall of Fame and Best of Wedding List? You can also read our numerous reviews on Google.

#3 Safety

When you contract a professional car service in Connecticut, you are essentially putting your safety and that of your companions in their hands. As such, it is prudent to ask about the company’s safety standards prior to hiring their services. Confirm that the company has the necessary certification and proper insurance coverage that protects you and your property as well. While it is highly unlikely that any incident will occur, it is always better to be safe than sorry, don’t you think?

Over the last 30+ years Gateway Limousine’s core value has always been about creating the best experience for our customers. Every decision we make is based on how this will make our customer experience a better one.

We are committed to delivering personalized and attentive service, and we continuously seek ways to enhance the overall customer experience. Through extensive customer interviews, we make it a priority to understand you and how we can better serve you. Over the last year, we have made some changes.

1. We have upgraded our reservation and dispatch software. We will soon offer bookings directly through our website. As always, you can contact us directly to answer any of your questions.
2. Our new software allows us to send out customer care email alerts. You will get notified 24 hours in advance, when we are en-route, and when we arrive at your destination. This is a great feature for all corporate travelers and the casual client using our service for a special night out or event.
3. Our new phone system is built to effectively direct you to the correct department! We don’t want to miss your call and will continue to serve you in any way possible!
4. We upgraded our fleet to include new 14 passenger Mercedes Sprinter Limousine and Lexus ES-350 sedans for our car service.
5. We are currently testing drive Cams, and plan to deploy these in our entire fleet in 2nd QTR of 2024. These devices will provide a live link so clients can see their vehicle in real time so they will know when to expect the vehicle’s arrival. They will also provide invaluable information on chauffeur performance and give management the tools to coach and correct bad behavior and reward good behavior.
6. We have two new Limo buses which are expected to arrive for the 2024 prom and wedding season.

Experience the excellence of Gateway Limousine for yourself and make us your trusted partner for all your transportation needs. Contact us today to book your next ride and discover firsthand our unwavering commitment to exceptional customer service, cutting-edge technology, and uncompromising safety standards.